DOCUMENT:Q150317 08-AUG-2001 [winnt] TITLE :Memory Leak Using Compaq Insight Agents with SCSI Tape Drives PRODUCT :Microsoft Windows NT PROD/VER:3.50 3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SUMMARY ======= When you use Compaq's Insight Agent (versions 2.60b or 2.61b) on a Compaq Proliant server in which a SCSI tape drive is installed, the server will eventually run out of memory. RESOLUTION ========== This problem is corrected by applying Compaq's Softpaq number SP1486, available from Compaq at 1-800-386-2172. MORE INFORMATION ================ To apply the Softpaq: 1. Place the SP1486 file in a new directory. 2. Run the Softpaq utility provided by Compaq to decompress the SP1486 file. (This will result in the following files: PATCH.EXE, 60B-60C.RTP and 61B-61C.RTP.) 3. Copy these three files to the location of the Compaq Insight Agents. (This is by default %SystemRoot%\SYSTEM32\CPQMGMT.) 4. Stop the simple network management control protocol (SNMP) Service by typing the following command at the command prompt: "NET STOP SNMP /Y" (without the quotation marks) 5. Run the PATCH utility to update the version of the Insight Agents you have installed. It is important to run the PATCH utility using the current .rtp file for your version of Insight Agent. If you have version 2.60b, run: PATCH 60B-60C.RTP If you have version 2.61B, run: PATCH 61B-61C.RTP 6. Restart the Compaq Insight Agent by typing the following at the command prompt: "NET START CPQMGMT" (without the quotation marks) (This will automatically start the SNMP services.) STATUS ====== The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party information. Additional query words: Compaq memory leak tape SCSI Insight Manager ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.50 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.