DOCUMENT:Q143160  20-FEB-2002  [winnt]
TITLE   :Enterprise Server Stops During Print Spooling
PRODUCT :Microsoft Windows NT
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbprint kbWinNT400sp4fix kbPrinting

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The information in this article applies to:

 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

A Microsoft Enterprise Server cluster that provides print spooling may stop with
an access violation in Win32k.sys.

CAUSE
=====

This problem occurs because a synchronization hold in Win32k.sys corrupts the
GDI pointers.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.



Additional query words: 4.00 ee mscs

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Keywords          : kbprint kbWinNT400sp4fix kbPrinting 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : :4.0
Issue type        : kbbug

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