DOCUMENT:Q141297 08-AUG-2001 [winnt] TITLE :Unable to Print after Installing French Service Pack 2 PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== After installing the French Service Pack 2 on a French Microsoft Windows NT 3.51 computer connected to a Hewlett-Packard printer, you may be unable to print and receive the following error message: Impossible to access the printer. Make sure that your printer is properly connected and use the Control Panel to verify that the printer is properly set up. RESOLUTION ========== To resolve the problem: - Install French Service Pack 3 for French Windows NT. -or- - Expand the HPPCL5MS.DL_ file from the Windows NT 3.51 compact disc to the \SystemRoot\SYSTEM32\SPOOL\DRIVERS\W32X86\1\HPPCL5MS.DLL. STATUS ====== Microsoft has confirmed this to be a problem in Service Pack 2 for the French Windows NT. This problem was corrected in the latest Windows NT French Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.