DOCUMENT:Q139898  13-JUN-2001  [sna]
TITLE   :APPC/5250 Hot Backup Fails if Configured for "On Demand"
PRODUCT :Microsoft SNA Server
PROD/VER:WINDOWS:2.0,2.1,2.11
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft SNA Server, versions 2.0, 2.1, 2.11, on platform(s):
    - the operating system: Microsoft Windows NT 
-------------------------------------------------------------------------------


SYMPTOMS
========

A 5250 emulator that loses the AS/400 session due to a connection outage on a
SNA Server gets the following error when you try to reestablish a session with
the AS/400:

   The connection to the AS/400 cannot be activated.

   Primary Return Code = 0003
   Secondary Return Code = 00000004

CAUSE
=====

When SNA Server is configured to use a default Local APPC LU, the hot backup
function for APPC/5250 does not give a Remote LU on a disabled connection a
lower priority than a Remote LU on an Inactive connection which causes hot
backup to fail. If only one of the connections is "Active" and it fails, the
other "On Demand" connections still have a lower priority than the previously
Active connection that has since failed. Since this failed connection still has
the higher priority, none of the On Demand connections are activated. Therefore,
hot backup fails and the 5250 emulator reports the error above.


RESOLUTION
==========

Microsoft has updated the following files to correct this problem:

Source files affected:

   \DCL\S1SRC\SLPRCHLU.C

Binaries affected:

   <snaroot>\SYSTEM\SNASERVR.EXE
   <snaroot>\SYSTEM\TRCSERVR.EXE

To work around this problem, SNA Servers that provide hot backup for APPC/5250
sessions can have their AS/400 connections configured for "On Server Startup"
activation.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server for Windows NT. This
problem was corrected in the latest SNA Server for Windows NT, 2.11 U.S. Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

MORE INFORMATION
================

If there are two or more SNA Servers in a domain that are configured to provide
Hot Backup for APPC/5250 sessions and those SNA Servers have connections to an
AS/400 that have a status of On Demand when viewed in SNA Server Admin, the
first 5250 emulator to request a session with the AS/400 forces one of these On
Demand connections to become Active.

Subsequent 5250 sessions now use this Active connection to gain access to the
AS/400. If this Active connection fails, 5250 users that attempt to reconnect to
the AS/400 fail with the error described in the symptom section.

If more than one of the SNA Servers in the domain have an Active connection to
the AS/400, 5250 users are able to reconnect to the AS/400 even if the
connection on the SNA Server that they were originally communicating through
fails.

For additional information on how to configure SNA Servers for hot backup and
load balancing, please see the following article in the Microsoft Knowledge
Base:

   Q128244 SNA Server Load Balancing and Hot Backup

Additional query words: prodsna 2.00 2.10 2.11

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.0,2.1,2.11
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.