DOCUMENT:Q138864 13-JUN-2001 [sna] TITLE :SNA Server 2.11 Admin shows Inactive Status In Error PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:2.0,2.1,2.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 2.0, 2.1, 2.11, on platform(s): - the operating system: Microsoft Windows NT ------------------------------------------------------------------------------- SYMPTOMS ======== When viewing the status of an SNA Server connection or LUs using the SNA Server 2.11 Admin program, some connections or LUs may appear Inactive, even though they are actually Available, or in use. Also, the status of a connection or LUs may take several minutes before the correct status appears in Admin. These problems tends to occur when you view an SNA Server that is configured with a large number of connections or 3270 LUs. CAUSE ===== The Admin program internal buffer used to receives SNA Server status updates is being overrun. If an SNA Server is configured with a large number of connections and LUs off these connections, any status change causing a large number of update messages to flow to the Admin program can lead to this problem. RESOLUTION ========== An update to the SNA Server Admin program increases an internal receive buffer queue from 4K to 8K. If an incorrect Inactive status still occurs, this internal buffer queue can be increased by creating and setting the ManageQueueSize registry value under the HKEY_CURRENT_USER subtree under the following subkey: \Software\Microsoft\SNAServer\CurrentVersion \SnaAdmin Value Name: ManageQueueSize Data Type: REG_DWORD Data: If this entry is not specified then it defaults to 8. Setting this value to 16 (decimal) will result in 16 * 1024 * 16 bytes ( 256KB ) being allocated. Microsoft has updated the file \SYSTEM\SNAADMIN.EXE to correct this problem. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server for Windows NT. This problem was corrected in the latest SNA Server for Windows NT, 2.11 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: 2.11 prodsna ====================================================================== Keywords : Technology : kbAudDeveloper kbSNAServSearch Version : WINDOWS:2.0,2.1,2.11 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.