DOCUMENT:Q138856 13-JUN-2001 [sna] TITLE :Error 4119 when Selecting SNA Server Admin Security Options PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:2.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 2.11, on platform(s): - the operating system: Microsoft Windows NT ------------------------------------------------------------------------------- SYMPTOMS ======== When you select any of the options under SNA Server Admin Security the following error message appears: Error: 4119 Cannot find or connect to the primary SNA server to support your request. Note: The three selections on SNA Server Admin Security menu are Permissions, Auditing, and Owner. CAUSE ===== This error occurs if SNA Server is installed on a Windows NT Server that has a computer name containing 15 characters. When shared memory is being initialized, the GetComputerName() application programming interface (API) call tries to null-terminate the computer name string it writes to the shared memory Cfgbox field. This field is 15 bytes long, as it should be, but that is one byte too short to hold the 15- character computer name plus the null character. Therefore, the API GetComputerName() returns without writing the string at all, leaving the field full of zeroes. RESOLUTION ========== Microsoft has updated the file \SYSTEM\SNABASE.EXE to correct this problem. To work around this problem, install SNA Server on a NT Server with a computername shorter than 15-characters. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server for Windows NT. This problem was corrected in the latest SNA Server for Windows NT, 2.11 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K KBCategory: kbnetwork kbbug2.10 kbbug2.11 KBSubcategory: ntnetserv snasp1rel Additional query words: prodsna 2.10 ====================================================================== Keywords : Technology : kbAudDeveloper kbSNAServSearch Version : WINDOWS:2.11 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.