DOCUMENT:Q137505 08-AUG-2001 [winnt] TITLE :IBM 16/4 Auto Token Ring Adapter Driver Causes Event ID 7000 PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the IBM 16/4 Auto Token Ring ISA network interface card (NIC) driver in Windows NT 3.51, the following system event message appears in Event Viewer: Event ID: 7000 Source: Service control manager Type: Error Description: The IBM Auto 16/4 Token-Ring ISA Adapter service failed to start due to the following error: A Device attached to the system is not functioning. After the Event ID 7000 appears the following event error is entered into the system log of the event viewer: Event ID: 5003 Source: IBMTOK4 Type: Error Description: IBMTOK41: could not find an adapter. CAUSE ===== The OEMSETUP.INF file for the NIC driver (IBMTOK4.SYS) is not adding a required value in the Windows NT registry properly. The OEMSETUP.INF and IBMTOK4.SYS files are located on the following directory on the Windows NT 3.5 CD-ROM disc: \DRVLIB\NETCARD\X86\IBMTOK4 RESOLUTION ========== WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. 1. Run Registry Editor (REGEDT32.EXE). 2. From the HKEY_LOCAL_MACHINE subtree, go to the following key: \SYSTEM\CurrentControlSet\Services\IbmTok41\Parameters 3. Select the Parameters key. 4. From the Edit menu, select Add Value. 5. Add the following: Value Name: BusNumber Data Type: REG_DWORD Data: 0 6. Choose OK and quit Registry Editor. 7. Shutdown and restart Windows NT. Additional query words: prodnt cd ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.