DOCUMENT:Q137425 05-FEB-2002 [winnt] TITLE :Not Enough Disk Space When Running WINHLP32 in Windows NT 3.51 PRODUCT :Microsoft Windows NT PROD/VER::3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the new Help engine (WINHLP32.EXE) in Windows NT 3.51, the following error message may appear: A temporary file is created when Help is setting up (%system_root%\system32\.TMP). This file is temporarily stored on your computer or on a network. There is either not enough disk space for this file, or the network connection is not responding. CAUSE ===== This problem occurs if you do not have proper security permissions to write to the %SystemRoot%\SYSTEM32 directory and the directory that the help file is located. The new help engine (WINHLP32.EXE) needs to write a temporary file to these two locations. The Everyone group has Change permission by default. If the Administrator removes this right for the \SYSTEM32 subdirectory, the above error message appears. RESOLUTION ========== To correct this problem, do one of the following: - Log on as an Administrator. -or- - Grant the user Change permissions to the %SystemRoot%\SYSTEM32 directory on the Windows NT computer. NOTE: Change permission is the default security for the \SYSTEM32 subdirectory. The problem described above occurs when an administrator has changed the default permissions. Access to the Windows NT directory tree is protected by share permissions. Directory permissions are a secondary level of security. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodnt 3.50 gid ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : :3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.