DOCUMENT:Q136037  18-MAY-2001  [sms]
TITLE   :OLEDLG.DLL and MSVCRT20.DLL Not Found For Crystal Reports
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:1.1,3.5
OPER/SYS:
KEYWORDS:kb3rdparty kbother

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The information in this article applies to:

 - Microsoft Systems Management Server version 1.1 
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SYMPTOMS
========

When you attempt to run Crystal Reports version 3.0.1.29 included with Systems
Management Server 1.1 in Windows NT 3.5, the following error message appears:

   The dynamic link library OLEDLG.dll could not be found in the specified path
   x:\CRW;<system paths>

where x is the drive where Systems Management Server 1.1 is installed.

The following error message appears when you choose OK:

   The dynamic link library MSVCRT20.DLL could not be found in the specified
   path x:\CRW;<system paths>

where x is the drive where Systems Management Server 1.1 is installed.

CAUSE
=====

Your OLEDLG.DLL and MSVCRT20.DLL files are not in the Crystal Reports directory
or the system paths.

RESOLUTION
==========

To correct this problem:

 - Upgrade to Windows NT 3.51.

-or-

 - Reinstall the OLEDLG.DLL and MSVCRT20.DLL files into the correct
   directories:

   1. Copy OLEDLG.DL_ from the \I386 directory on the Windows NT 3.51 compact
      disc to the \CRW directory or the %SystemRoot%\SYSTEM32 directory.

   2. Run EXPAND.EXE to expand the compressed OLEDLG.DL_ file to the name
      OLEDLG.DLL.

   3. Copy the MSVCRT20.DLL file from the \DRVLIB\COMM\ECCI\X86 directory on the
      Windows NT 3.51 compact disc to the \CRW directory or the
      %SystemRoot%\SYSTEM32 directory.

For additional information, contact Crystal Technical Support at (604) 669-8379.

The third-party product discussed here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: prodsms sms prodnt

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Keywords          : kb3rdparty kbother 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTSsearch kbSMSSearch kbPocketIE110 kbMailPCN350
Version           : winnt:1.1,3.5

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