DOCUMENT:Q132741  04-FEB-2002  [winnt]
TITLE   :Sun Exabyte 8500 Tape Device Requires Firmware Upgrade
PRODUCT :Microsoft Windows NT
PROD/VER::3.5,3.51
OPER/SYS:
KEYWORDS:kb3rdparty

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The information in this article applies to:

 - Microsoft Windows NT Workstation versions 3.5, 3.51 
 - Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

After you backup data on a Sun Exabyte Model 8500 tape device and attempt to
catalog tape information using Windows NT Backup (NTBACKUP.EXE), the following
error message appears:

   Tape drive error detected

If more than one volume set is backed up on a tape, only the first volume set is
visible during the catalog process.

RESOLUTION
==========

To correct this problem, obtain the following from Exabyte Technical Support at
(800) 445-7736 and upgrade the firmware:

 - Code Load Tape software (part number 310059-000)

 - Firmware Upgrade - 85C06X0

Additional query words: 3.5 prodnt micro systems

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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : :3.5,3.51

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