DOCUMENT:Q131098 08-AUG-2001 [winnt] TITLE :Mac PC Mail Client Err Msg: Cannot open key file PRODUCT :Microsoft Windows NT PROD/VER::3.0,3.5,3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== The following errors appear when you try to start Microsoft Mail for PC Networks, Macintosh workstation, version 3.0 when you are connected to a workgroup postoffice created with Windows NT Mail (MSMAIL32.EXE). Cannot open key file. -and- Unable to read inbox. Mail starts and you can open your inbox, but none of your messages appear in it. You can also compose a new message, but when you attempt to send it, the following error appears: Unable to transmit message. Try again. If the problem persists, check if the server volume is still mounted. Otherwise, contact your administrator." CAUSE ===== You do not have the Make Changes MacFile permission set for the workgroup postoffice Macintosh-accessible volume. RESOLUTION ========== Use the File Manager MacFile menu on the Windows NT server to give all Macintosh Mail users accessing the postoffice See Files, See Folders, and Make Changes permissions to the workgroup postoffice root directory (WGPO by default) and all of its subdirectories and files. MORE INFORMATION ================ The Macintosh client is designed to be used in conjunction with Microsoft Mail Server; however, you can also use Windows NT Mail to establish a postoffice that is usable by both PC and Macintoshes clients through Services for Macintosh (SFM). For information, query on the following words in the Microsoft Knowledge Base (including the quotation marks): Windows NT and Mail and SFM Additional query words: 3.10 prodnt apple ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTAdvSerSearch kbWinNTS351search kbWinNTS350search Version : :3.0,3.5,3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.