DOCUMENT:Q130900 27-JUL-2001 [sms] TITLE :SMS Remote Control Fails on AST Manhattan Pentium PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.0 OPER/SYS: KEYWORDS:kbnetwork smsgeneral kbArtTypeINF ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.0 ------------------------------------------------------------------------------- SUMMARY ======= If you remove Remote Control for the second time from a Windows for Workgroups 3.11 client using a 3COM 3C503 or 3C509 network interface card (NIC), the following error message may appear: An application error has occurred and an application error log is being generated. exe\SMS.DBG (pid=33) Exception: access violation (0xc0000005), Address This problem occurs when Systems Management Server is installed on an AST Manhattan Pentium computer with 64 megabytes of RAM. To work around this problem, do one of the following: - Use another supported NIC on the Windows for Workgroups client. -or- - On the Systems Management Server, reduce the RAM to 16 MB. Additional query words: prodsms sms mb ====================================================================== Keywords : kbnetwork smsgeneral kbArtTypeINF Technology : kbSMSSearch kbSMS100 Version : winnt:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.