DOCUMENT:Q128976 08-AUG-2001 [winnt] TITLE :MultiTech MT2834 Modem Incorrectly Reports Hardware Error PRODUCT :Microsoft Windows NT PROD/VER:3.5 3.51 4.0 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you configure a MultiTech MT2834 modem to receive calls using the Windows NT Remote Access (RAS) Server service, the following message is written to the Windows NT System Log: Event ID: 20050 Source: RemoteAccess Type: Success Audit Description: ...The reason for disconnecting was hardware failure. NOTE: Other information is also provided in the description message above, such as the time connected, time disconnected, duration of the RAS connection, etc. Event Viewer reports the reason for disconnecting is a hardware failure, even when all aspects of the RAS session functioned as expected, and you choose the Hang-Up button in the Remote Access application. CAUSE ===== According to MultiTech Systems, this behavior is caused by a problem with the MultiTech MT2834 modem firmware. The MT2834 modem drops DSR before dropping DCD causing the incorrect hardware failure message. RESOLUTION ========== For information about resolving this problem, contact MultiTech Systems. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. ====================================================================== Keywords : kb3rdparty kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.5 3.51 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.