DOCUMENT:Q128926 01-AUG-2001 [sms] TITLE :Remote Control Fails on Windows 95 with 32-bit IPX Stack PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:95; winnt:1.1,1.2 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.1, 1.2 - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the protected mode Windows 95 IPX/SPX compatible protocol the remote control utility WUSER.EXE fails to load. It displays an error message that it requires NWIPXSPX.DLL. In SMS Version 1.2, the error message "Unable to initialize Multi-protocol support DLL IMP16.DLL" will occur when trying to load the remote agent. This file is a Novell NetWare DLL that is not shipped with Microsoft Windows 95 or Microsoft Systems Management Server. The DLL file is normally part of the NetWare client installation, but if necessary, the file can be obtained from Novell. STATUS ====== This is by product design. Additional query words: prodsms sms helpdesk win95 nwlink ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbWin95search kbZNotKeyword3 kbSMS110 kbSMS120 Version : WINDOWS:95; winnt:1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.