DOCUMENT:Q128914 31-JUL-2001 [sms] TITLE :Quick Windows Viewer Loses Text During Windows Remote Control PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.1 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.1 ------------------------------------------------------------------------------- SYMPTOMS ======== If you minimize and then maximize Quick Windows Viewer during a Windows Remote Control session, while viewing the MS-DOS command prompt started by a Package Command Manager job, the text in the windows is lost. If the Quick Windows Viewer is then minimized and maximized again, the client window is correctly refreshed. If you are running Windows 95, the SMS Administrator may cause a general protection (GP) fault. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces): " S E R V P A C K " (without the quotation marks) Additional query words: prodsms sms gpf ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS110 Version : winnt:1.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.