DOCUMENT:Q127943 08-AUG-2001 [winnt] TITLE :Mac Client Can't Logon Because Password Has Expired PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.5,3.51,4.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to automount or connect to an Macintosh accessible volume using an alias from a Macintosh client, the following error message appears when the Macintosh client tries to establish a connection: The alias could not be opened, because the shared disk could not be found on the network. This error message does not help determine the true cause of the problem. CAUSE ===== This problem can occur when the Macintosh client's user account password has expired on the Windows NT domain, or when the account has been disabled through User Manager. To determine if an expired Macintosh user account password is the cause of this problem, attempt to manually connect to the Windows NT Macintosh accessible volume through Chooser. If the password is expired the following error message appears: Your password has expired on the server. MORE INFORMATION ================ Windows NT Server is sending the same error code in both cases though the Macintosh client is not displaying the same error message in both cases. STATUS ====== To correct this problem, update the Macintosh client's user account password in Windows NT User Manager for Domains. The Macintosh computer and AppleTalk protocol are manufactured by Apple Computers, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNT310Search Version : winnt:3.5,3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.