DOCUMENT:Q124084 08-AUG-2001 [winnt] TITLE :FTP OnNet 1.1 PPP Client Hangs Windows NT 3.5 RAS Service PRODUCT :Microsoft Windows NT PROD/VER:3.50 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When using FTP's OnNet version 1.1 software on Windows for Workgroups 3.11 as a dial-in PPP client to a Windows NT version 3.5 RAS server, the hangup script used can cause the RAS services on the server to stop responding (hang). Additionally, an unexpected disconnect, such as turning off the modem can also cause the RAS service to hang. Event Viewer shows event ID 20077 from source RemoteAccess. Attempts to restart the RAS service will cause event ID 7024 - service specific error 1066. In order to start the RAS service, the server must be rebooted. NOTE: This problem also occurs if the client PPP product uses a Trumpet Winsock. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K OnNet is manufactured by FTP, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: point-to-point wfw wfwg prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search Version : 3.50 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.