DOCUMENT:Q123110 08-AUG-2001 [winnt] TITLE :Err Msg: Unknown Firmware Error with Archive 5580 Tape Drive PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Windows NT Backup program (NTBACKUP.EXE) in Windows NT with an Archive 5580 tape unit, the following message may appear when you attempt to initialize and format a tape and the attempt may fail: Unknown firmware error. CAUSE ===== This problem occurs if the Archive 5580 tape unit you are using has a serial number that starts with the letters AAA or BBB. These two tape unit models are not compatible with Windows NT, even though the Archive 5580 tape unit is listed in the Windows NT Hardware Compatibility List (HCL). Only the model with a serial number that starts with the letters CCC works with the Windows NT Backup program. RESOLUTION ========== Obtain the latest firmware from your tape unit vendor that starts with the letters CCC (for example, serial number CCC60612). For more information, call Archive Corporation at (714) 641-0279. The Archive 5580 tape units are manufactured by Archive Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt 1540CF ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.