DOCUMENT:Q122398 08-AUG-2001 [winnt] TITLE :TCP/IP Internetworking Components Not Available PRODUCT :Microsoft Windows NT PROD/VER:3.10 3.50 3.51 OPER/SYS: KEYWORDS: ====================================================================== 3.10 3.50 3.51 WINDOWS kbnetwork ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade to Windows NT version 3.5 or 3.51 and you try to install TCP/IP protocol and related components, TCP/IP Internetworking components are unavailable (dimmed) and the file size states 0 kilobytes (K). The option to Enable Automatic DHCP Configuration is also unavailable. CAUSE ===== This problem occurs if TCP/IP protocol was previously installed and incorrectly removed. RESOLUTION ========== To correct this problem, you may need to modify the Registry. WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. 1. Start Registry Editor and go to the following subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services 2. Remove the Tcpip key and its subkeys. Also remove the TcpipCU key and its subkeys if it exists. 3. Go to the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft 4. Remove the Tcpip key and its subkeys. Also remove the TcpipCU key and its subkeys if it exists. 5. Exit Registry Editor and restart Windows NT. Additional query words: prodnt 3.10 gray grey out reinstall ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : 3.10 3.50 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.