DOCUMENT:Q120421 08-AUG-2001 [winnt] TITLE :Quattro Pro causes GPF Printing to Unavailable Printer PRODUCT :Microsoft Windows NT PROD/VER:3.50 OPER/SYS: KEYWORDS: ====================================================================== 3.50 WINDOWS kbprint kb3rdparty kbbug3.50 ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If a printer that you created or connected to in Print Manager becomes unavailable, Borland Quattro Pro still shows it in the Printer Setup dialog box. If you try to print to it, a General Protection Fault (GPF) in QPW.EXE at 00BA:0B55 occurs. CAUSE ===== Quattro Pro does not verify printer availability when it displays a list of printers in its Printer Setup dialog box. WORKAROUND ========== To resolve this problem, upgrade to Windows NT Workstation and Server version 3.51. Use Print Manager to verify that a printer is available before using it in Quattro Pro. STATUS ====== This problem was corrected in Windows NT Workstation or Server version 3.51. Additional query words: prodnt memory violaion ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search Version : 3.50 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.