DOCUMENT:Q110946 08-AUG-2001 [winnt] TITLE :SP2 Prohibits Administrator Access to Locked Workstations PRODUCT :Microsoft Windows NT PROD/VER::3.1 OPER/SYS: KEYWORDS:kbother ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation version 3.1 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Service Pack 2, you cannot unlock a workstation when you are logged on as the Administrator. STEPS TO REPRODUCE BEHAVIOR --------------------------- 1. While logged in as a user such as Guest, lock the workstation by pressing CTRL+ALT+DEL and selecting Lock Workstation from the dialog box. 2. Press CTRL+ALT+DEL to unlock the workstation. 3. Log on as the Administrator. The following error message appears This workstation is locked. Only DOMAINNAME\USERNAME(FULLNAME) or an administrator can unlock this workstation. where: DOMAINNAME is the domain the user is currently logged onto and USERNAME(FULLNAME) is the name of the user currently logged on. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem has been corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt err msg password account ====================================================================== Keywords : kbother Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNT310Search kbWinNTW310Search Version : :3.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.