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How to report bugs

If you find a bug in this release, please report it to Cygnus Solutions. Use a copy of the Cygnus Solutions bug-report form to ensure that we can respond to your bug as quickly as possible. The file, SENDPR.TXT, in the installation directory contains a blank copy of this form. To save time, customize this form ahead of time with your Cygnus Solutions customer ID, as described in Some things that might go wrong. The easiest and the most reliable means to report a bug is to fill in a copy of this form on your computer and send it using electronic mail to bugs@cygnus.com.

If the email means is not possible, you can print the file, ‘SENDPR.TXT’. Then, fill in the problem report, and fax it to Cygnus Solutions, after having called the technical support hotline to apprise the Technical Support staff of the transmission. Faxes are answered 8 a.m.–5 p.m., Monday through Friday.

SUPPORT HOTLINE:
+1 408 542 9601

FAX:
+1-408 542 9699

Although there are several individuals on the Cygnus Solutions Technical Support staff, the email means is the most reliable way to submit problem reports and to get resolution to any problems with GNUPro Toolkit.

See also Error messages from Install.