States of Problem Reports
analyzed
feedback
closed
suspended
The initial state of a Problem Report. This means the PR has been filed and
the responsible person(s) notified.
The responsible person has analyzed the problem. The analysis should contain a
preliminary evaluation of the problem and an estimate of the amount of time
and resources necessary to solve the problem. It should also suggest possible
workarounds.
The problem has been solved, and the originator has been given a patch or
other fix. The PR remains in this state until the originator acknowledges that the
solution works.
A Problem Report is closed (“the bug stops here”) only when any changes have
been integrated, documented, and tested, and the individual who submitted the
problem report has confirmed the solution.
Work on the problem has been postponed. This happens if a timely solution is
not possible or is not cost-effective at the present time. The PR continues to
exist, though a solution is not being actively sought. If the problem cannot be
solved at all, it should be closed rather than suspended.