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Overview of send-pr
This documentation discusses send-pr which uses electronic mail to submit support questions and problem reports to
a central Support Site. No body of work is perfect, and support organizations
understand this; send-pr is designed to allow users who have problems to submit reports of these
problems to sites responsible for supporting the products in question, in a defined
form which can be read by an electronically managed database.
send-pr is part of a suite of programs known collectively as PRMS, the GNU Problem Report Management System. PRMS consists of several programs which, used in concert, formulate and partially
administer a database of Problem Reports, or PRs, at a central Support Site. A PR goes through several states in its
lifetime; PRMS tracks the PR and all information associated with it through each state and
finally acts as an archive for PRs which have been closed.
Because
send-pr exists as a shell (‘/bin/sh’) script and as an Elisp file for use with GNU Emacs, it can be used from any machine on your network which can run a shell
script and/or Emacs.
In general, you can use any editor and mailer to submit valid Problem Reports,
as long as the format required by PRMS is preserved.
send-pr automates the process, however, and ensures that certain fields necessary for
automatic processing are present.
send-pr is strongly recommended for all initial problem-oriented correspondence with
your Support Site. The organization you submit Problem Reports to supplies an
address to which further information can be sent; the person responsible for the
category of the problem you report directly contacts you.