DOCUMENT:Q192464  31-DEC-1998  [msnetwork]
TITLE   :MSN Err Msg: Unable to Start the Program...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.51
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg kbsetup msnmail kbmsnkbfaq

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The information in this article applies to:

 - The Microsoft Network version 2.51
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SYMPTOMS
========

When you reinstall MSN, the Microsoft Network, or Microsoft Internet
Explorer 4.0, you may receive the following error message:

   Outlook Express is not installed or corrupted.

You may also receive the following error message when you attempt to
start Microsoft Outlook Express:

   Unable to start the program. One of the required components may be
   busy or missing. Please check your installation and try again.

CAUSE
=====

This behavior can occur if an earlier version of Internet Explorer 4.0
is installed over Internet Explorer 4.01 SP1.

NOTE: This behavior also occurs even if you successfully remove Internet
Explorer 4.01 SP1 before you reinstall the earlier version.

RESOLUTION
==========

To resolve this issue, reinstall both Internet Explorer 4.01 SP1 and
Outlook Express. To do this, follow these steps:

1. Start Internet Explorer. If you are prompted to connect to MSN,
   do so.

2. On the Help menu, click Product Updates.

3. When you are prompted to upgrade to Internet Explorer 4.01 SP1,
   click No.

4. Click to select the Outlook Express Update check box. When you are
   prompted to upgrade to Internet Explorer 4.01 SP1, click OK, and then
   click Next.

5. Select a download site, and then click Start Download.

   NOTE: The download takes approximately 1.5 hours using a 28,800 bits
   per second (bps) modem.

6. When the download and Internet Explorer 4.01 SP1 upgrade installation is
   finished, restart the computer.

7. Click Start, and then click Run.

8. In the Open box, type the following line, and then click OK:

      http://setup.msn.com/membersonly/config/config.asp

   If you are prompted to connect to MSN, do so.

9. Scroll down the page until you see the following information:

      For Outlook Express Mail, what are my Outgoing (SMTP) and
      Incoming (POP3) Mail settings?

      Click here to have Outlook Express Mail configured for you or read
      the instructions below if you want to configure it on your own.

10. Click the Here link.

Additional query words: 2.51 msnet msnetwork microsoft-net m.s.n. outex
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Keywords          : kberrmsg kbsetup msnmail kbmsn kbfaq
Version           : WINDOWS:2.51
Platform          : WINDOWS
Issue type        : kbprb

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