DOCUMENT:Q192446  10-SEP-1998  [msnetwork]
TITLE   :Cannot Quit Syntplpr When You Install MSN on Laptop Computer
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kb3rdparty kbhw msnsetup kbmsn

======================================================================
---------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5
---------------------------------------------------------------------

SYMPTOMS
========

When you install MSN, The Microsoft Network on a laptop computer with
a Synaptics TouchPad pointing device installed, you may not be able to
quit the Syntplpr terminate-and-stay-resident (TSR) program.

CAUSE
=====

This behavior occurs because the Syntplpr TSR program must be running for
the Synaptics TouchPad to function properly.

RESOLUTION
==========

Do not attempt to quit the Syntplpr TSR program when you install MSN.
The Syntplpr TSR program does not interfere with the installation of MSN.

MORE INFORMATION
================

The third-party product discussed here is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.

Additional query words: 2.00 2.50 msnet msnetwork notebook compaq gateway
======================================================================
Keywords          : kb3rdparty kbhw msnsetup kbmsn 
Version           : WINDOWS:2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1998.