DOCUMENT:Q192420  10-SEP-1998  [msnetwork]
TITLE   :MSN Err Msg: Modem Not Responding (Error 650)
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.52
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.52
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SYMPTOMS
========

When you try to connect to MSN, The Microsoft Network, you may receive the
following error message:

   Modem not responding (Error 650). For troubleshooting information,
   click Help.

CAUSE
=====

This behavior can occur if you install Dial-Up Networking after you install
MSN version 2.52.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "pppmac.vxd" (without quotation marks), and then
   click Find Now.

3. Rename the Pppmac.vxd file to Pppmac.old. For information about how
   to rename a file, click Start, click Help, click the Index tab, type
   "renaming files" (without quotation marks), and then click Display.

4. Repeat steps 2-3 to rename each of the following files:

    - Splitter.vxd
    - Vdhcp.386
    - Vip.386
    - Vnbt.386
    - Vtcp.386
    - Winsock.dll
    - Wsock.vxd

5. Right-click the Network Neighborhood icon on the desktop, and then
   click Properties.

6. If TCP/IP is installed, click TCP/IP, and then click Properties.
   Note the properties of each TCP/IP setting, click OK, click TCP/IP,
   and then click Remove. Repeat this step for each installed TCP/IP
   component. If TCP/IP is not installed, proceed to the next step.

7. Click Dial-Up Adapter, and then click Remove.

8. Click OK. If you are prompted to restart the computer, click No.

9. Click Start, point to Settings, and then click Control Panel.

10. Double-click Add/Remove Programs.

11. Click the Windows Setup tab.

12. In the Components box, click Communications, and then click Details.

13. Click to clear the Dial-Up Networking check box, and then click OK.

14. Click OK, close Control Panel, and then restart the computer.

15. Double-click the MSN icon on the desktop. When you are prompted to
   install the Connection Manager components, click Yes.

16. Restart the computer.

Additional query words: 2.52 msnet msnetwork microsoft-net m.s.n. dun
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Keywords          : kberrmsg msnconnect kbmsn 
Version           : WINDOWS:2.52
Platform          : WINDOWS
Issue type        : kbprb

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