DOCUMENT:Q192335  06-SEP-1998  [msnetwork]
TITLE   :MSN Err Msg: Information Is in an Invalid Format
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5
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SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the
following error message:

   Information is in an invalid format.

CAUSE
=====

This behavior can occur if the Dial-Up Networking connections for MSN
are damaged.

RESOLUTION
==========

To resolve this issue, create new Dial-Up Networking connections for
MSN. To do this, follow these steps:

1. Double-click the My Computer icon on the desktop, and then double-click
   Dial-Up Networking.

2. Right-click each of the following Dial-Up Networking connections, and
   then click Delete:

    - MSN
    - MSN (Backup for advanced use only)
    - The Microsoft Network
    - The Microsoft Network Backup

3. Close the Dial-Up Networking window.

4. Restart the computer.

5. On the desktop, right-click the MSN icon, and then click Connection
   Settings.

6. On the Dialing tab, next to the Phone Number box, click Phone Book.

7. Click the appropriate access number for your area, and then click OK.

8. On the Dialing tab, next to the Backup Number box, click Phone Book.

9. Click the appropriate backup access number for your area, click OK,
   and then click OK again.

Additional query words: 2.00 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords          : kbenv kberrmsg msnconnect kbmsn 
Version           : WINDOWS:2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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