DOCUMENT:Q192275  01-JAN-1999  [msnetwork]
TITLE   :Outlook Express Is Not an Available MSN E-mail Client
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5,4.0
OPER/SYS:WINDOWS
KEYWORDS:kbinterop kbsetup msnmail kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5
 - Microsoft Internet Explorer version 4.0 for Windows 95
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SYMPTOMS
========

Microsoft Outlook Express may not be an available e-mail client in
MSN, The Microsoft Network, or in Microsoft Internet Explorer.

CAUSE
=====

This behavior can occur if you install Microsoft Outlook 97 after you
install Outlook Express.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Double-click Microsoft Outlook Express, and then click Add/Remove.

4. Follow the instructions on the screen to remove Outlook Express.

5. Restart the computer.

6. Press CTRL+ALT+DELETE to open the Close Program dialog box.

7. Quit all programs except Explorer and Systray (which are parts of
   Windows). To quit a program, click the program, and then click End
   Task.

8. Repeat steps 6-7 until you have quit all programs except Explorer
   and Systray.

9. Disable any anti-virus or disk tool programs installed on the
   computer. For information about how to disable these programs, see
   the printed or online documentation for the program.

10. Insert the MSN CD-ROM into the CD-ROM drive. Press and hold down
   the SHIFT key when you insert the CD-ROM to prevent the MSN Setup
   program from starting automatically.

11. Double-click the My Computer icon on the desktop.

12. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

13. Double-click the Ie40 folder.

14. Double-click the Ie4setup.exe file.

15. Follow the instructions on the screen. When you are prompted to
   select an installation option, click Standard Installation, and then
   click Next.

16. Click Upgrade Only Newer Items, and then click OK.

17. If you are prompted to restart the computer, do so.

Additional query words: 2.50 4.0 msnet msnetwork microsoft-net m.s.n. ol97
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Keywords          : kbinterop kbsetup msnmail kbmsn 
Version           : WINDOWS:2.5,4.0
Platform          : WINDOWS
Issue type        : kbprb

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