DOCUMENT:Q192134  11-SEP-1998  [msnetwork]
TITLE   :"Error 621" or "Error 623" When You Attempt to Connect to MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg kbsetup msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5
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SYMPTOMS
========

When you try to connect to MSN, The Microsoft Network, you may receive
any of the following error messages:

   Error 621: Cannot open the phone book file.

   Error 623

CAUSE
=====

These error messages can occur if the Msnus.pbk file is damaged.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msnus.pbk" (without quotation marks), and then
   click Find Now.

3. In the list of found files, right-click the Msnus.pbk file, and then
   click Rename.

4. Type "oldmsnus.pbk" (without quotation marks), and then press ENTER.

5. Click Start, point to Settings, and then click Control Panel.

6. Double-click Add/Remove Programs.

7. On the Install/Uninstall tab, double-click Connection Manager, and then
   click OK.

8. Restart the computer.

9. Insert the Microsoft Windows 98 CD-ROM into the CD-ROM drive. Press
   and hold down the SHIFT key when you insert the CD-ROM to prevent the
   Windows 98 CD-ROM from starting automatically.

10. Click Start, point to Find, and then click Files Or Folders.

11. In the Look In box, click the CD-ROM drive that contains the Windows
   98 CD-ROM.

12. In the Named box, type "msnsvc.exe" (without quotation marks), and then
   click Find Now.

13. In the list of found files, double-click the Msnsvc.exe file, and then
   follow the instructions on the screen to install the program.

14. Restart the computer.

Additional query words: 2.50 msnet msnetwork microsoft-net m.s.n. phonebook
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Keywords          : kberrmsg kbsetup msnconnect kbmsn 
Version           : WINDOWS:2.5
Platform          : WINDOWS
Issue type        : kbprb

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