DOCUMENT:Q192060  11-DEC-1998  [msnetwork]
TITLE   :Cannot Send or Receive E-mail on MSN Using Outlook Express
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.51,4.0,4.01
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnmail kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.51
 - Microsoft Outlook Express versions 4.0, 4.01 for Windows 95/98
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SYMPTOMS
========

When you send and receive e-mail messages using Microsoft Outlook Express
on MSN, The Microsoft Network, you may receive one of the following error
messages:

   The host 'pop3.email.msn.com' could not be found. Please verify that
   you have entered the server name correctly. Account 'MSN Mail', Server:
   'pop3.email.msn.com', Protocol: POP3, Port: 110, Secure(SSL): No,
   Socket Error: 11001, Error Number: 0x800CCC0D

   The host 'smtp.email.msn.com' could not be found. Please verify that
   you have entered the server name correctly. Account 'MSN Mail', Server:
   'pop3.email.msn.com', Protocol: POP3, Port: 110, Secure(SSL): No,
   Socket Error: 11001, Error Number: 0x800CCC0D

CAUSE
=====

This behavior can occur if MSN or Outlook Express is not configured to use
the correct connection.

RESOLUTION
==========

To resolve this issue, configure MSN and Outlook Express to use the correct
connection. To do this, follow these steps:

1. Make sure Outlook Express is properly configured to work with MSN. For
   information about how to configure Outlook Express to work with MSN, see
   the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q173952
      TITLE     : How to Configure Outlook Express for The Microsoft
                  Network 2.5

2. Double-click the MSN icon on the desktop.

3. Click Settings.

4. On the Options tab, click the "Use this service for all dial-up Internet
   access" check box to select it, and then click OK.

   Test to see if the issue is resolved. If the issue continues to occur,
   proceed to the next step.

5. Double-click the Outlook Express icon on the desktop. If the MSN Sign-In
   screen appears, click Cancel.

6. On the Tools menu, click Accounts.

7. On the Mail tab, click MSN Mail, and then click Properties.

   NOTE: The name of your MSN e-mail account may vary depending on how
   you configure Outlook Express. MSN Setup creates a default MSN e-mail
   account named "MSN Mail."

8. On the Connection tab, click "Connect using Internet Explorer's or a 3rd
   party dialer."

9. Click OK, and then click Close.

Additional query words: 2.51 4.0 4.01 msnet msnetwork microsoft-net m.s.n.
outexw95
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Keywords          : kbenv kberrmsg msnmail kbmsn 
Version           : WINDOWS:2.51,4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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