DOCUMENT:Q191815  27-AUG-1998  [msnetwork]
TITLE   :MSN Err Msg: Msnviewr Caused an Invalid Page Fault in Module...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg kbinterop msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive
one of the following error messages:

 - Msnviewr caused an invalid page fault in module Mshtml.dll.

 - Msnviewr caused an invalid page fault in module Urlmon.dll.

CAUSE
=====

This behavior can occur if Microsoft Internet Explorer is not properly
installed.

RESOLUTION
==========

To resolve this issue, remove and reinstall Internet Explorer. To do this,
use the appropriate method for your version of Internet Explorer.

Internet Explorer 3.x
---------------------

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Internet Explorer 3.x, and then click Add/Remove.

4. When you are prompted to confirm the removal of Internet Explorer
   or one of its components, click Yes.

5. Restart the computer.

6. Click Start, point to Find, and then click Files Or Folders.

7. In the Named box, type "mshtml.dll" (without quotation marks), and
   then click Find Now.

8. In the list of found files, right-click the Mshtml.dll file, and then
   click Delete.

9. In the Named box, type "urlmon.dll" (without quotation marks), and
   then click Find Now.

10. In the list of found files, right-click the Urlmon.dll file, and then
   click Delete.

11. Close the Find: Files Named Urlmon.dll window.

12. Restart the computer.

13. Reinstall Internet Explorer 3.x.

For information about how to install Internet Explorer 3.x, please see
the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154012
   TITLE     : How to Remove and Reinstall IE 3.0 for Windows 95

Internet Explorer 4.0
---------------------

1. Remove Internet Explorer 4.0.

For information about how to remove Internet Explorer 4.0, please see
the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q174265
   TITLE     : How to Uninstall Internet Explorer 4.0

2. Click Start, point to Find, and then click Files Or Folders.

3. In the Named box, type "mshtml.dll" (without quotation marks), and
   then click Find Now.

4. In the list of found files, right-click the Mshtml.dll file, and
   then click Delete.

5. In the Named box, type "urlmon.dll" (without quotation marks), and
   then click Find Now.

6. In the list of found files, right-click the Urlmon.dll file, and
   then click Delete.

7. Close the Find: Files Named Urlmon.dll window.

8. Restart the computer.

9. Reinstall Internet Explorer 4.0.

For information about how to install Internet Explorer 4.0, please see
the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q170993
   TITLE     : How to Install Internet Explorer and Troubleshoot Setup
               Problems

   ARTICLE-ID: Q175750
   TITLE     : How to Install the Full Installation of Internet Explorer
               4.0

Additional query words: 2.00 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords          : kberrmsg kbinterop msnconnect kbmsn 
Version           : WINDOWS:2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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