DOCUMENT:Q188660  28-SEP-1998  [mastering]
TITLE   :PRB: Troubleshooting Active Movie Problems in Mastering Series
PRODUCT :Microsoft Mastering Series
PROD/VER:
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mastering Products, version 1.0
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SYMPTOMS
========

This article provides some basic troubleshooting methods for movie clip
problems in Microsoft Mastering Series applications. It focuses on the
following issues:

 - You cannot view movie clips.
 - Movies stop after two seconds.
 - The video plays well, but there is no audio.

RESOLUTION
==========

Try one or all of the following methods to correct these problems:

 - Find and manually delete Quartz.dll, AMovie.ocx, ActMovie.exe from your
   local machine. Reinstall Active Movie from the Mastering CD by starting
   AMovie.exe.

 - See if the .avi file that you are trying to view is associated with
   Active Movie. For additional information, please see the following
   article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q176221
      TITLE     : ActiveMovie May Not Play .AVI, .MOV, or .MPG Files

 - Install the new updated Marissa.dll. For additional information, please
   see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q188445
      TITLE     : PRB: Marisa.dll Causes Movie Clip Errors in Mastering
                  Series

 - Uninstall and reinstall the multimedia components. This replaces any
   corrupted or damaged video and audio codecs. You must have the Windows
   or Windows NT CD so you can reinstall the components. Do the following:

   1. In the Control Panel, double-click the Add/Remove Programs icon.

   2. Click the Windows Setup tab.

   3. Select Multimedia, and click Details.

   4. Select the Video Compression check box. If it is already
      selected, clear the check box to remove it and then go back through
      these steps to reinstall it.

    5. Click OK, and click OK again.

 - Install Microsoft Direct Show, which has the latest Active Movie 2.0
   components. Microsoft Direct Show is available for download from the
   Microsoft site:

      http://www.microsoft.com/directx/resources/dx6mediaruntime.htm

STATUS
======

Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.

REFERENCES
==========

For additional information, please see the following articles in the
Microsoft Knowledge Base:

   ARTICLE-ID: Q142179
   TITLE     : Troubleshooting .avi File Playback Problems in Windows 95

   ARTICLE-ID: Q176221
   TITLE     : ActiveMovie May Not Play .AVI, .MOV, or .MPG Files

   ARTICLE-ID: Q141801
   TITLE     : Troubleshooting Audio Codecs in Windows 95

Additional query words:
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Issue type        : kbprb

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