DOCUMENT:Q185201  07-JUL-1999  [msnetwork]
TITLE   :Err Msg: An Error Occurred Loading the Distributed Password...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.51,4.0,95
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect msnmail kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.51 
 - Microsoft Outlook Express version 4.0 for Windows 95 
 - Microsoft Windows 95 
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SYMPTOMS
========

When you are connected to MSN, The Microsoft Network, you may receive an error
message similar to either of the following when you attempt to retrieve e-mail
using Microsoft Outlook Express:

 - An error occurred loading the Distributed Password Authentication Components.
   Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3, Server
   Response: '.', Port: 110, Secure (SSL): No, Error Number: 0x800CCC00.

 - Unable to logon to server using secure password authentication Components.
   Account: 'MSN Mail', Server: pop3.email.msn.com', Protocol: POP3, Server
   Response: '.', Port: 110, Secure (SSL): No, Error Number: 0x800CCC18

You may also receive the following error message when you attempt to connect to
an MSN Premier Web page:

   Access denied.

CAUSE
=====

This behavior can occur if the Windows 95 registry contains incorrect
information.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click "Files or Folders".

2. In the Named box, type "msapsspc.dll msnsspc.dll" (without the quotation
   marks), and then click Find Now.

3. In the list of found files, right-click each file, and then click Delete.
   Continue until the list of found files is empty.

4. Close the Find: Files Named Msapsspc.dll Msnsspc.dll window.

5. Insert the MSN CD-ROM into the CD-ROM drive. Press and hold down the SHIFT
   key when you insert the CD-ROM to prevent the MSN Setup program from starting
   automatically.

6. Double-click My Computer.

7. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

8. Double-click the Ie40 folder or the Ie401 folder.

9. Double-click the Ie4setup.exe file. Follow the instructions on the screen to
   install Internet Explorer.

10. When you receive the message stating that the most recent versions of some
   or all items are already installed, click Reinstall All Components, and then
   click OK.

11. When you are prompted to restart the computer, do so.


Additional query words: 4.0 msnetwork microsoft-net m.s.n. outexw95 repeated logon

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Keywords          : kbenv kberrmsg msnconnect msnmail kbmsn 
Version           : WINDOWS:2.51,4.0,95
Platform          : WINDOWS
Issue type        : kbprb

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