DOCUMENT:Q184355 23-APR-1998 [msnetwork] TITLE :MSN Err Msg: Iexplore Caused an Invalid Page Fault in Msjava.dll PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0,3.01,3.02 OPER/SYS:WINDOWS KEYWORDS:kbenv kberrmsg msninternet kbmsn ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.0 - Microsoft Internet Explorer versions 3.01, 3.02 for Windows 95 --------------------------------------------------------------------- SYMPTOMS ======== When you open MSN, The Microsoft Network, you may receive the following error message: Iexplore caused an invalid page fault in module Msjava.dll. CAUSE ===== This behavior can occur if some Microsoft Internet Explorer files are missing or damaged. RESOLUTION ========== To resolve this issue, remove and reinstall Internet Explorer. To do so, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click Internet Explorer 3.x, and then click Add/Remove. 4. When you are prompted to confirm the removal of Internet Explorer or one of its components, click Yes. 5. Restart the computer. 6. Insert the MSN 2.0 CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens. 7. Double-click My Computer. 8. Right-click the MSN (CD-ROM drive) icon, and then click Explore. 9. Double-click the Msnsetup folder. 10. Double-click the Compnts folder. 11. Double-click the Msie301.exe file. 12. Follow the instructions on the screen. When you are prompted to restart the computer, click Yes. 13. Download and install Internet Explorer 3.02 with Authenticode 2.0 for Windows 95 from the following Microsoft Web site: http://www.microsoft.com/ie/download Additional query words: 2.00 3.01 3.02 msnet msnetwork microsoft-net m.s.n. ====================================================================== Keywords : kbenv kberrmsg msninternet kbmsn Version : WINDOWS:2.0,3.01,3.02 Platform : WINDOWS Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.