DOCUMENT:Q183121  02-JUL-1999  [techinfo]
TITLE   :How to Receive Microsoft Knowledge Base Articles Via E-mail
PRODUCT :Microsoft Product Support Information
PROD/VER:
OPER/SYS:
KEYWORDS:kbfaq

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SUMMARY
=======

MSHelp is an automated response system that you can use to retrieve any
Microsoft Knowledge Base article or other Microsoft Technical Support packaged
content via e-mail.

NOTE: To receive messages back from MSHelp, you must include a valid Article-ID,
the single word "Index," or a valid packaged content ID in the subject line of
your e-mail message.

If you are unable to send or receive e-mail, please see the following Web page
for additional support options:

   http://www.microsoft.com/support/supportnet/overview/overview.asp

MORE INFORMATION
================

You can use MSHelp by sending an e-mail message to mshelp@microsoft.com. In the
subject line of your message, you can specify the content you want using any of
the following choices.

Knowledge Base Article
----------------------

You can have any article in the Microsoft Knowledge Base sent to you via e-mail.
If you know the Article-ID number of the article that you want to receive, send
an e-mail message to mshelp@microsoft.com. In the Subject line of your message,
type the Article-ID number. For example, to receive article Q162721, your
subject line should resemble the following example:

   Subject: Q162721

You can have multiple articles sent to you in e-mail by typing multiple
Article-ID numbers separated by a comma. For example:

   Subject: Q162302, Q162304, Q162303

Note that your e-mail request is processed within minutes of receipt.

Index
-----

To receive an index of Knowledge Base articles and packaged content that can help
you use various Microsoft products, send an e-mail message to
mshelp@microsoft.com. In the Subject line of the message, type "Index" (without
the quotation marks) as in the following example:

   Subject: Index

The MSHelp Index is updated monthly.

Packaged Content
----------------

To obtain packaged content, use the six-digit identification number listed in the
MSHelp Index. You can specify a single identification number or multiple
identification numbers separated by commas, as in the following examples:

   Subject: 999998

   -or-

   Subject: 999998, 999976, Q162302

The Microsoft Knowledge Base is available at the following address on the World
Wide Web:

   http://support.microsoft.com/support

Additional query words: kbimu online fax requests order MSEARS MS-EARS EARS fetch obtain KB KBA imucon email electronic mail

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Keywords          :  kbfaq
Issue type        : kbhowto kbinfo

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THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.