DOCUMENT:Q181129 13-MAY-1999 [msnetwork] TITLE :Err Msg: The Host Pop3.email.msn.com Could Not Be Found... PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.51,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5 OPER/SYS:WINDOWS KEYWORDS:kberrmsg msnmail kbtlc kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.51 - Microsoft Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95 - Microsoft Outlook Express versions 4.01 Service Pack 2, 5 for Windows 98 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send and receive e-mail messages using Microsoft Outlook Express and you use an MSN, The Microsoft Network, e-mail account, you may receive the following error message: The host 'pop3.email.msn.com' could not be found. Please verify that you have entered the server name correctly. Account 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D NOTE: You may receive this error message even if you are using a different Internet Service Provider (ISP). CAUSE ===== This behavior can occur if the Transmission Control Protocol/Internet Protocol (TCP/IP) files are damaged or missing. RESOLUTION ========== To resolve this issue, follow these steps: NOTE: If you are not using MSN, The Microsoft Network as your ISP, perform the following steps, but substitute your ISP name or information for MSN as needed. 1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking. NOTE: If you are using Microsoft Windows 98, click Start, point to Programs, point to Accessories, point to Communications, and then click Dial-Up Networking. 2. Rename the MSN connection. To do so, right-click the MSN connection, click Rename, type "Old MSN" (without the quotation marks), and then press ENTER. 3. Rename the "MSN Backup (for advanced use only)" connection. To do this, right-click the "MSN Backup (for advanced use only)" connection, click Rename, type "Old MSN Backup" (without the quotation marks), and then press ENTER. 4. Click Start, point to Find, and then click Files Or Folders. 5. In the Named box, type "pppmac.vxd" (without the quotation marks), and then click Find Now. 6. Rename the Pppmac.vxd file to Pppmac.old. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming, files" (without the quotation marks), and then click Display. 7. Repeat steps 5-6 to rename each of the following files: - Splitter.vxd - Vdhcp.386 - Winsock.dll - Wsock.vxd 8. Right-click the Network Neighborhood icon on the desktop, and then click Properties. 9. If TCP/IP is installed, click TCP/IP, and then click Properties. Note the properties of each TCP/IP setting, click OK, click TCP/IP, and then click Remove. Repeat this step for each installed TCP/IP component. If TCP/IP is not installed, proceed to the next step. 10. Click Dial-Up Adapter, and then click Remove. 11. Click OK. If you are prompted to restart the computer, click No. 12. Click Start, point to Settings, and then click Control Panel. 13. Double-click Add/Remove Programs. 14. On the Windows Setup tab, double-click Communications, click the Dial-Up Networking check box to clear it, and then click OK. 15. Click OK, and then restart the computer. 16. Double-click the MSN icon on the desktop. When you are prompted to install the Connection Manager components, click Yes. 17. Restart the computer. MORE INFORMATION ================ This issue can also occur if the MSN Mail account in Outlook Express is incorrectly configured to connect to MSN via a Local Area Network (LAN). To resolve this issue, follow these steps: 1. Start Outlook Express. 2. On the Tools menu, click Accounts. 3. Double-click the MSN Mail account. 4. Click the Connection tab. 5. Click "Connect using Internet Explorer's or a 3rd party dialer," and then click OK. Additional query words: 4.0 msnet msnetwork microsoft-net m.s.n. outexw95 ol98 olexpress ====================================================================== Keywords : kberrmsg msnmail kbtlc kbmsn Version : WINDOWS:2.51,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5 Platform : WINDOWS Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 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