DOCUMENT:Q176711  22-JUN-1999  [msnetwork]
TITLE   :Disconnecting from MSN Does Not Reset Your Modem to Answer Mode
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5,95
OPER/SYS:WINDOWS
KEYWORDS:kbtool win95 msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5 
 - Microsoft Windows 95 
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SYMPTOMS
========

After you disconnect from MSN, The Microsoft Network, your modem may not answer
incoming calls although you configured it to do so.

CAUSE
=====

This behavior can occur if you are running Microsoft Windows 95 retail release
(version 4.00.950), Windows 95 OEM Service Release 1 (OSR1) or Windows 95
Service Pack 1 (version 4.00.950A), or Windows 95 OEM Service Release 2 (version
4.00.950B) and your modem is not reset correctly when you disconnect from MSN.

RESOLUTION
==========

To resolve this behavior, install Dial-Up Networking 1.3. For information about
how to do so, please see the following article in the Microsoft Knowledge Base:

   Q191494 Dial-Up Networking 1.3 Upgrade Available

Additional query words: 2.50

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Keywords          : kbtool win95 msnconnect kbmsn 
Version           : WINDOWS:2.5,95
Platform          : WINDOWS
Issue type        : kbprb

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