DOCUMENT:Q176360  02-NOV-1998  [msnetwork]
TITLE   :Err Msg: The Computer You're Dialing into Cannot Establish...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg msnsignup kbtlc kbmsn

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The information in this article applies to:

 - The Microsoft Network, versions 1.2, 1.3, 2.0, 2.5
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, or
start Microsoft Internet Explorer, the MSN Sign-In screen may
not appear.

If you then attempt to connect to MSN using a Dial-Up Networking
connection, you may receive the following error message:

   The computer you're dialing into cannot establish a Dial-Up
   Networking connection. Check your password and try again.

CAUSE
=====

Your MSN Member ID or password may be typed incorrectly in the MSN
Sign-In screen.

RESOLUTION
==========

To resolve this issue, type your correct MSN Member ID and password
in the MSN Sign-In screen. To do this, use the first method presented
below. If this method does not work (for example, the MSN Sign-In
screen does not appear), use the second method listed below. If the
MSN Sign-In screen still does not appear, use the third method.

Method 1
--------

1. Click Start, and then click Run.

2. In the Open box, type the following line, and then click OK:

      MSN:1:194246:0:0

3. When the MSN Sign-In screen appears, type your correct MSN Member ID
   and password.

4. Click the Remember My Password check box to select it.

Method 2
--------

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "onlstmt.exe" (without quotation marks), and
   then click Find Now.

3. In the list of found files, double-click the Onlstmt.exe file.

4. When the MSN Sign-In screen appears, type your correct MSN Member ID
   and password.

5. Click the Remember My Password check box to select it.

Method 3
--------

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msnfind.exe" (without quotation marks), and
   then click Find Now.

3. In the list of found files, double-click the Msnfind.exe file.

4. In the Containing box, type your name, and then click Find Now.

5. When the MSN Sign-In screen appears, type your correct MSN Member ID
   and password.

6. Click the Remember My Password check box to select it.

NOTE: This method may not work if you are using MSN 2.5.

MORE INFORMATION
================

For additional information, please see the following articles in the
Microsoft Knowledge Base:

   ARTICLE-ID: Q173679
   TITLE     : MSN Sign In Screen Does Not Appear

   ARTICLE-ID: Q149195
   TITLE     : "Invalid Member ID or Password" Signing In to MSN

   ARTICLE-ID: Q142599
   TITLE     : Err Msg: Cannot Establish Network Connection

Additional query words: 1.20 1.30 2.00 2.50 msn
======================================================================
Keywords          : kberrmsg msnsignup kbtlc kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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