DOCUMENT:Q176102  01-FEB-1999  [msnetwork]
TITLE   :MSN Err Msg: The Connection to the Server Has Failed...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnmail kbtlc kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5 
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SYMPTOMS
========

When you attempt to send or receive e-mail on MSN, The Microsoft Network, using
Microsoft Outlook Express, you may receive one of the following error messages:

   The connection to the server has failed. Account: 'MSN Mail', Server:
   'smtp.email.msn.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
   Error: 10061, Error Number: 0x800CCC0E.

   The connection to the server has failed. Account: 'MSN Mail', Server:
   'pop3.email.msn.com', Protocol: pop3, Port: 995, Secure(SSL): Yes, Socket
   Error: 10061, Error Number: 0x800CCC0E.

CAUSE
=====

Outlook Express may be attempting to connect to the MSN e-mail server using a
Secured Sockets Layer (SSL) secure connection. SSL security is not supported by
the MSN e-mail server.

RESOLUTION
==========

To resolve this issue, disable SSL security for the MSN e-mail account in
Outlook Express. To do this, follow these steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, click MSN Mail, and then click Properties.

   NOTE: The name of your MSN e-mail account may vary depending on how you
   configure Outlook Express. MSN Setup creates a default MSN e-mail account
   named MSN Mail.

4. Click the Advanced tab.

5. Under Outgoing Mail (SMTP), click to clear the "This server requires a secure
   connection (SSL)" check box. If the Server Port Number is not 25, click Use
   Defaults.

6. Under Incoming Mail (POP3), click to clear the "This server requires a secure
   connection (SSL)" check box. If the Server Port Number is not 110, click Use
   Defaults.

7. Click OK, and then click Close.

MORE INFORMATION
================

If this issue continues to occur, or if Outlook Express is not using an SSL
secure connection, remove and reinstall the MSN Mail account in Outlook Express.
For information about how to do this, please see the following article in the
Microsoft Knowledge Base:

   Q173952 How to Configure Microsoft Outlook Express to Work with MSN

Additional query words: 2.50 msnet msnetwork microsoft-net m.s.n. outex

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Keywords          : kbenv kberrmsg msnmail kbtlc kbmsn 
Version           : WINDOWS:2.5
Platform          : WINDOWS
Issue type        : kbprb

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