DOCUMENT:Q176101  29-JAN-1998  [msnetwork]
TITLE   :Err Msg: Unable to Get the Dial-Up Networking Connection...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.51,4.0
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnmail

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The information in this article applies to:

 - The Microsoft Network, version 2.51
 - Microsoft Outlook Express version 4.0 for Windows 95
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SYMPTOMS
========

When you attempt to send or receive e-mail on MSN, The Microsoft Network,
using Microsoft Outlook Express, you may receive the following error
message:

   Unable to get the Dial-Up Networking connection needed to connect to
   MSN.

CAUSE
=====

Outlook Express may not be using the MSN Mail e-mail account to connect
to the MSN e-mail server.

RESOLUTION
==========

To resolve this issue, remove any additional e-mail accounts from Outlook
Express. To do so, use the following steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, if MSN Mail is not the only e-mail account listed,
   click one of the additional e-mail accounts, and then click Remove.
   Repeat this step until MSN Mail is the only e-mail account listed.

4. Click Close.

MORE INFORMATION
================

MSN Setup creates a default MSN e-mail account named "MSN Mail." If any
additional e-mail accounts are set up in Outlook Express, MSN may use one
of the additional e-mail accounts instead of MSN Mail when you attempt to
send or receive e-mail on MSN. The e-mail account used by MSN may not be
configured correctly to connect to the MSN e-mail server.

For additional information about configuring Outlook Express to work with
MSN, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q173952
   TITLE     : How to Configure Microsoft Outlook Express to Work with MSN

Additional query words: 2.51 4.0 msnet msnetwork microsoft-net outexw95
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Keywords          : kbenv kberrmsg msnmail 
Version           : WINDOWS:2.51,4.0
Platform          : WINDOWS

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Copyright Microsoft Corporation 1998.