DOCUMENT:Q175681 26-OCT-1997 [msnetwork] TITLE :Error Message: RealAudio Error 50: Cannot Open Audio Device PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0,2.5 OPER/SYS:WINDOWS KEYWORDS:kb3rdparty kbenv kberrmsg kbsound msninterop ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network, versions 2.0, 2.5 --------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect to certain Web sites, you may receive the following error message: RealAudio Error 50: Cannot open audio device. When you click OK, you are able to connect to the Web site; however, any audio features of the site are unavailable. CAUSE ===== MSN, The Microsoft Network, may be unable to detect your sound card, or you may not have a sound card installed in your computer. RESOLUTION ========== If a sound card is installed in your computer, verify that a Windows 95 sound card driver is installed. To do so, use the following steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. On the Device Manager tab, double-click Sound, Video And Game Controllers. If a sound card driver is listed, you need to determine if the driver is configured correctly. Contact the manufacturer of the sound card for further assistance. If a sound card driver is not listed, use the Add New Hardware tool in Control Panel to install the sound card driver. For more information about how to use the Add New Hardware tool, please see your Windows printed documentation or online Help. MORE INFORMATION ================ Many interactive Web sites use RealAudio to play audio files. RealAudio uses streaming technology to allow you to listen to audio files in real time over a modem or network Internet connection without downloading the files to your computer first. To obtain further information or assistance with RealAudio, connect to the following RealAudio Web site: http://www.realaudio.com The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 2.00 2.50 msnet msnetwork microsoft-net m.s.n. ====================================================================== Keywords : kb3rdparty kbenv kberrmsg kbsound msninterop Version : WINDOWS:2.0,2.5 Platform : WINDOWS ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1997.