DOCUMENT:Q175316 04-JUL-1998 [msnetwork] TITLE :Internet Mail Does Not Download E-mail Messages Using MSN PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.0,2.5 OPER/SYS:WINDOWS KEYWORDS:msninternet msnmail kbtlc kbmsn ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network, version 2.5 (OEM Release) - Microsoft Internet Mail and News version 1.0 for Windows 95 - Microsoft Windows 95 --------------------------------------------------------------------- SYMPTOMS ======== When you are using MSN, The Microsoft Network, you may not receive e-mail messages using Microsoft Internet Mail and News. CAUSE ===== This behavior may occur if the MSN mail server has received an e-mail message with a MIME (Multipurpose Internet Mail Extensions) header and an ASCII (text) body. RESOLUTION ========== To resolve this problem, use one of the following methods: Use the Updated Version of Internet Mail ---------------------------------------- To download the updated version of Internet Mail, visit the following Microsoft Web site: http://fdl.msn.com/public/setup/components/mailnews.exe NOTE: While you are installing this version of Internet Mail, you may receive the following message regarding the file Wldap32.dll: Version Conflict. A file being copied is older than the one currently on your computer. Do you want to keep the existing file? If you receive this message, click Yes to keep the existing file. After you have completed the installation, restart the computer when you are prompted to, and then connect to MSN to receive your e-mail. Use Microsoft Outlook Express ----------------------------- To use Outlook Express, download Microsoft Internet Explorer 4.0. To download Internet Explorer 4.0, connect to the following Microsoft Web site: http://www.microsoft.com/ie/download Use Microsoft Outlook 97 ------------------------ To use Outlook 97 with MSN, install the Internet Mail Enhancement Patch. For information about installing the Internet Mail Enhancement Patch, see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q174062 TITLE : Internet Mail Enhancement Patch Needed to Use Outlook 97 w/MSN STATUS ====== Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 2.50 1.00 msnet msnetwork microsoft-net m.s.n. imep outexw95 ====================================================================== Keywords : msninternet msnmail kbtlc kbmsn Version : WINDOWS:1.0,2.5 Platform : WINDOWS Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.