DOCUMENT:Q175315  21-JUN-1998  [msnetwork]
TITLE   :Err Msg: Connection Manager Requires Some Components That Are...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5,4.0
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg msnconnect kbmsn

======================================================================
---------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network, version 2.5
 - Microsoft Internet Explorer version 4.0 for Windows 95
 - Microsoft Windows 95
---------------------------------------------------------------------

SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive
the following error message:

   Connection Manager requires some components that are not installed on
   your computer. Do you want Connection Manager to install these?

When you click yes, MSN does not establish a connection.

You may also receive the following error message when you attempt to
connect to MSN:

   Connection Manager requires some components that are not installed on
   your computer. Run Connection Manager to install these.

CAUSE
=====

This behavior can occur if the Internet Connection wizard is damaged or
not installed.

RESOLUTION
==========

To resolve this behavior, install the Internet Connection wizard from the
Internet Explorer 4.0 Product Update Web site. To do so, use the following
steps:

1. Double-click My Computer on the desktop.

2. Double-click Dial-Up Networking.

3. Double-click the MSN icon.

4. In the User Name box, type "MSN/<memberID>" (without quotation marks),
   where <memberID> is your MSN member identification.

5. In the Password box, type your MSN password using lowercase letters,
   and then click Connect.

6. Double-click The Internet icon on the desktop.

7. On the Help menu, click Product Updates.

8. When you are prompted "Active Setup is about to determine what Internet
   components are installed on your computer," click OK.

9. Click the Internet Connection Wizard check box to select it, and then
   click Next.

10. Click a download site, and then click Install Now.

11. When the download is completed, quit Internet Explorer, and then close
   Dial-Up Networking.

12. Reinstall MSN. For information about reinstalling MSN, please see the
   following articles in the Microsoft Knowledge Base:

      ARTICLE-ID: Q159037
      TITLE     : FastTips: MSN Installation and Setup Questions & Answers

      ARTICLE-ID: Q159870
      TITLE     : Questions and Answers About Setting Up the New MSN

      ARTICLE-ID: Q174200
      TITLE     : How to Install The Microsoft Network Version 2.5

Additional query words: 2.50 4.0 msnet msnetwork microsoft-net m.s.n.
======================================================================
Keywords          : kberrmsg msnconnect kbmsn 
Version           : WINDOWS:2.5,4.0
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1998.