DOCUMENT:Q174736  08-AUG-1998  [msnetwork]
TITLE   :Cannot Establish 56K Modem Connection Using MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kbhw msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network, versions 1.3, 2.0, 2.5
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SYMPTOMS
========

When you connect to MSN, The Microsoft Network, your modem may not
establish a 56K connection.

CAUSE
=====

This behavior can occur for any of the following reasons:

53K Connections
---------------

 - FCC regulations limit the amount of power an Internet service provider
   (ISP) can insert into phone lines. This limitation restricts
   connections to a theoretical maximum of 53K.

42-48K Connections
------------------

 - There is excessive noise on the telephone line.

 - The location of your modem is 1-2 miles or more from a telephone
   company switching station.

28.8-33.6K Connections
----------------------

 - There is more than one analog-to-digital conversion in the phone line.

 - The telephone company switching station does not support the proper
   switching method.

 - Your modem supports a standard different than the K56flex technology.

 - You are not connecting to MSN using MSN's (K56flex) 33,600-56,000 bps
   access numbers. Verify that you selected a (K56flex) 33,600-56,000 bps
   access number from the MSN phone book.

MORE INFORMATION
================

To determine if your phone line is capable of making a 56K connection,
connect to the U.S. Robotics Line Test Facility. To do so, follow these
steps:

1. Click Start, point to Programs, point to Accessories, and then click
   HyperTerminal.

   NOTE: If you are using Microsoft Windows 98, click Start, point to
   Programs, point to Accessories, point to Communications, and then click
   HyperTerminal.

2. Double-click Hypertrm.exe.

3. In the Name box, type "Line Test" (without quotation marks), and then
   click OK.

4. In the Area Code box, type "847" (without quotation marks).

5. In the Phone Number box, type "262-6000" (without quotation marks), and
   then click OK.

6. Click Dial.

7. When you are prompted "Do you want graphics (ENTER)=Yes," press ENTER.

8. When you are prompted "What is your first name," type "line" (without
   quotation marks), and then press ENTER.

9. When you are prompted "What is your last name," type "test" (without
   quotation marks), and then press ENTER.

10. Follow the prompts on the screen to perform the telephone line tests,
   and then quit HyperTerminal.

For information about interpreting or using the line test tool, please
contact U.S. Robotics or 3Com Corporation.

NOTE: MSN does not currently support U.S. Robotics X2 technology.

Additional query words: 1.30 2.00 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords          : kbenv kbhw msnconnect kbmsn 
Version           : WINDOWS:1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbinfo

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