DOCUMENT:Q174514 04-JUL-1998 [msnetwork] TITLE :Connection Problems with MSN, The Microsoft Network PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.0,1.05,1.2,1.3,2.0,2.5 OPER/SYS:WINDOWS KEYWORDS:kbenv msnconnect kbtlc kbmsn ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network, versions 1.3, 2.0, 2.5 --------------------------------------------------------------------- SYMPTOMS ======== When you try to connect to MSN, The Microsoft Network, you may be unable to do so. Or, you may be able to connect successfully, but then you may be disconnected. CAUSE ===== This behavior can occur if your modem is not capable of using data compression with MSN, or if your modem's maximum speed setting is incorrect. RESOLUTION ========== To resolve this issue, follow these steps: Disable Data Compression ------------------------ 1. Click Start, point to Settings, click Control Panel, and then double- click Modems. 2. Click your modem, and then click Properties. 3. On the Connection tab, click Advanced. 4. If the Use Error Control check box is available, click to select it. If the Use Error Control check box is unavailable, continue to the next step. NOTE: If you have a 28,800 bits per second (bps) or faster modem, click the Compress Data check box to clear it. 5. Under Use Flow Control, click Hardware. 6. In the Modulation Type box, click Standard. 7. Click OK, click OK, click Close, and then close Control Panel. 8. Restart your computer, and then test to determine if the issue is resolved by connecting to MSN. If the issue still exists, continue to the next step. If the issue is resolved, skip the remaining steps. 9. If your modem is listed as a generic modem, continue to the next step. If your modem is not listed as a generic modem, skip to the next section. 10. View the manufacturer's documentation included with your modem to determine the AT command (a command that sends instructions to a modem) that disables data compression. 11. Click Start, point to Settings, click Control Panel, and then double- click Modems. 12. Click your modem, and then click Properties. 13. On the Connection tab, click Advanced. 14. In the Extra Settings box, type the AT command to disable data compression. 15. Click OK, click OK, click Close, and then close Control Panel. 16. Restart your computer, and then test to determine if the issue is resolved by connecting to MSN. If the issue still exists, continue to the next section. If the issue is resolved, do not follow the remaining steps. Set Modem Maximum Speed ----------------------- 1. Click Start, point to Settings, click Control Panel, and then double- click Modems. 2. Click your modem, and then click Properties. 3. In the Maximum Speed box, click the modem's maximum speed as follows: Modem Speed Maximum Speed ------------------------------------ 2400 bps 2400 bps 9600 bps 9600 bps 14,400 bps 19,200 bps 19,200 bps 38,400 bps 28,800 bps 57,600 bps 33,600 bps or faster 115,200 bps 4. Click OK, click Close, and then close Control Panel. 5. Restart your computer. MORE INFORMATION ================ For more information about extra modem settings, please see the following articles in the Microsoft Knowledge Base: ARTICLE ID: Q175186 TITLE : Extra Modem Settings A-C for Connecting to MSN ARTICLE ID: Q175288 TITLE : Extra Modem Settings D-H for Connecting to MSN ARTICLE ID: Q175187 TITLE : Extra Modem Settings I-M for Connecting to MSN ARTICLE ID: Q175248 TITLE : Extra Modem Settings N-P for Connecting to MSN ARTICLE ID: Q175249 TITLE : Extra Modem Settings R-T for Connecting to MSN ARTICLE ID: Q175250 TITLE : Extra Modem Settings U-Z for Connecting to MSN Additional query words: 1.00 1.05 1.20 1.30 2.00 2.50 msn ====================================================================== Keywords : kbenv msnconnect kbtlc kbmsn Version : WINDOWS:1.0,1.05,1.2,1.3,2.0,2.5 Platform : WINDOWS Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.