DOCUMENT:Q174308 11-FEB-1999 [mspress] TITLE :Frequently Asked Questions About Microsoft Press Support PRODUCT :Microsoft Press PROD/VER: OPER/SYS: KEYWORDS:kbpolicykbfaq ====================================================================== SUMMARY ======= This article answers frequently asked questions about the policies and services of Microsoft Press Technical Support. Questions: - How do I find pre-sales or ordering information about a book? - Where can I find information on book errors and corrections? - What is the policy for the MSPINPUT@MICROSOFT.COM alias? - Where can I find information about the Resource Kits? - How can I get a replacement for my damaged book? - How can I get a replacement for my damaged disk or CD-ROM? - Where can I find pre-sales information on Microsoft software products? - Where can I get support for a Microsoft software product? MORE INFORMATION ================ - How do I find pre-sales or ordering information about a book? For questions regarding the content of our products, or for information to help you select the books that best fit your needs, please check the Microsoft Press Web site at: http://mspress.microsoft.com/ In the United States of America, you can also call Microsoft Press Sales at 800-MSPRESS. Outside the United States, please contact your local Microsoft Press distributor or subsidiary. A list of international distributors is available at the Microsoft Press Web site listed above. - Where can I find information on book errors and corrections? Microsoft Press strives to provide all correction information to the public through the Microsoft Knowledge Base. To see if your question has already been answered, please check the Knowledge Base via the Microsoft Press Support Web site at: http://mspress.microsoft.com/support/support.htm Comments about any Microsoft Press book should be directed to MSPINPUT@MICROSOFT.COM. - What is the policy for the MSPINPUT@MICROSOFT.COM alias? All MSPINPUT e-mail is read. However, due to the large volumes of e-mail and the focus of this alias, you need to check the Knowledge Base to make sure that the answer you seek has not already been posted. Your question or request will be deleted without reply if the resolution has been posted in the Knowledge Base. New comments or problem requests will be considered for future reprints and editions. We will also post new information to the Knowledge Base and reply to you directly if we have an answer available sooner. For additional information, please see the Microsoft Press Support Web site at: http://mspress.microsoft.com/support/support.htm - Where can I find information about the Resource Kits? Error and correction information regarding the Microsoft Press Resource Kits is available through the Microsoft Press Support Web site at: http://mspress.microsoft.com/support/support.htm Resource Kit related feedback should be sent to the Resource Kit Feedback alias at: RKINPUT@MICROSOFT.COM An automatic e-mail reply from the Resource Kit feedback alias will provide any additional Resource Kit specific information. - How can I get a replacement for my damaged book? If your Microsoft Press book has missing, illegible, or improperly sequenced pages, you can exchange it by following this procedure: 1. If you have NOT opened any CD-ROM or disk pack that came with the book, please exchange the book for a new copy at the store where it was purchased. 2. If you HAVE opened the CD-ROM or disk pack, please ask the store where it was purchased if they will exchange it for you. If not, please call 1-800-MS-PRESS in the United States. Outside the United States, please contact your local Microsoft Press distributor. A Microsoft sales representative will assist you in ordering a replacement book. Please note that you must ship the original book to Microsoft Press. - How can I get a replacement for my damaged disk or CD-ROM? If your CD-ROM or floppy disk is clearly physically defective (cracked, badly warped, contains a deep scratch, etc.), you can exchange it for a replacement CD-ROM or floppy disk in the United States by calling Microsoft Press at 800-MS-PRESS. If you are outside the United States, please contact your local Microsoft Press distributor or subsidiary. For a list of distributors, please connect to the Microsoft Press Web site at http://mspress.microsoft.com/ and look for the English Language Distributors list. As of 7-March-97 this list is located at the following Web address: http://mspress.microsoft.com/mspress/sl/sl_sotu.htm IMPORTANT: Replacing the CD-ROM or floppy disk will not solve any software related issues. Therefore, replacement should be considered only if the Setup program fails and if there are no other known problems posted on the Microsoft Press Support Web site at: http://mspress.microsoft.com/support/support.htm Unfortunately we currently cannot provide replacement disk contents via the Web due to legal considerations. However, individual file patches are posted on the Internet when appropriate. Please refer to the Microsoft Press Support Web site for further information. - Where can I find pre-sales information on Microsoft software products? Questions regarding Microsoft software features and ordering information can be found on the Microsoft Web site at: http://www.microsoft.com/ In the United States of America, you can also contact the Microsoft Sales Information Center at 800-426-9400. Outside the United States, please contact your local Microsoft distributor or subsidiary (refer to the Microsoft Web site for more information). - Where can I get support for a Microsoft software product? For technical support information not related to a Microsoft Press product, please check the Microsoft Technical Support Web site at: http://support.microsoft.com/support/default.asp. In the United States, please contact Microsoft Support Network Sales at 800- 936-3500 for further information about accessing the Microsoft Knowledge Base or for a list of Microsoft Technical Support phone numbers and other support resources. If you need replacement diskettes for any Microsoft software, in the United States, please call 1-800-360-7561. Outside the United States, for support information specific to your location please refer to the Microsoft Web site at: http://www.microsoft.com/ Additional query words: press ms_press ====================================================================== Keywords : kbpolicy kbfaq Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.