DOCUMENT:Q173859 24-JUN-1998 [msnetwork] TITLE :No Dual-Channel Connection to MSN Using the Courier I-Modem PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0,2.5 OPER/SYS:WINDOWS KEYWORDS:kbhw msnconnect kbmsn ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.0, 2.5 --------------------------------------------------------------------- SYMPTOMS ======== When you connect to MSN, The Microsoft Network, with a U.S. Robotics Courier I-Modem, you may not connect with dual-channel access. CAUSE ===== This behavior can occur because the U.S. Robotics Courier I-Modem is a single-channel Integrated Services Digital Network (ISDN) access device. RESOLUTION ========== To resolve this issue, contact U.S. Robotics to obtain their ISDN software version 2.06 (or later if available). Additional query words: 2.00 2.50 msnet msnetwork microsoft-net m.s.n. usr ====================================================================== Keywords : kbhw msnconnect kbmsn Version : WINDOWS:2.0,2.5 Platform : WINDOWS Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.