DOCUMENT:Q173780  21-JUN-1998  [msnetwork]
TITLE   :Error Message: A Fatal Exception Error 06 Has Occurred
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbmsn

======================================================================
---------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
---------------------------------------------------------------------

SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the
following error message:

   A fatal exception error 06 has occurred.

CAUSE
=====

This behavior can occur if you are using an Everex StepNote laptop
computer with a NeoMagic MagicGraph video adapter.

RESOLUTION
==========

To resolve this behavior, use any of the following methods:

Method 1
--------

Contact your computer manufacturer to determine if there is a newer video
driver available. This error message may occur with version 4.03.00.2526
of the NeoMagic MagicGraph128ZV video driver.

Method 2
--------

To work around this behavior, configure your computer to not use the
hardware acceleration feature. To do so, follow these steps:

In Windows 95:

1. Right-click My Computer on the desktop, and then click Properties.

2. On the Performance tab, click Graphics.

3. Move the Hardware Acceleration slider to None.

4. Click OK, and then click Close.

5. Click Yes to restart your computer.

In Windows98:

1. Right-click My Computer on the desktop, and then click Properties.

2. On the Settings tab, click Advanced.

3. On the Performance tab, move the Hardware Acceleration slider to None.

4. Click OK, and then click OK.

5. Click Yes, if you are prompted to restart your computer.


Additional query words: 1.20 1.30 2.00 2.50 msn
======================================================================
Keywords          : kbenv kberrmsg msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1998.