DOCUMENT:Q173227  08-APR-1999  [msnetwork]
TITLE   :How to Cancel Your MSN Account
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:msnaccount kbtlc kbmsnkbfaq

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The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5 
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SUMMARY
=======

This article describes how to cancel an MSN, The Microsoft Network, account.

MORE INFORMATION
================

To cancel an MSN account, use any of the following methods:

Method 1
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To cancel an account online, follow these steps for your version of MSN:

MSN 2.0:

1. Connect to MSN.

2. Click the question mark in the upper-right corner of MSN Program Viewer.

3. Click Check Or Change Your Account, and then click Cancel Account.

MSN 2.5:

1. Connect to MSN.

2. Click the MSN Quick View icon on the taskbar, point to Member Services, click
   Check Or Change Your Account, and then click Cancel Account.

NOTE: If you receive the following error message

   Error 101

when you attempt to cancel your account, the account server is currently
unavailable. Wait a few minutes and then try again. If the error message
continues to appear, either try again the next day or cancel your account using
one of the methods outlined below.

Method 2
--------

To cancel an account by fax:

1. Create a cancellation request that includes the following information:

    - Your first and last name

    - Your MSN Member ID

    - Your mailing address

    - The last six numbers of the credit card you used to verify the account

2. Fax the completed cancellation request to the following number:

   (800) 616-4440

Method 3
--------

To cancel your account by mail, use the following steps:

1. Create a cancellation request that includes the following information:

    - Your first and last name

    - Your MSN Member ID

    - Your mailing address

    - The last six numbers of the credit card you used to verify the account

2. Mail the completed cancellation request to the following address:

   MSN Account Cancellation
   PO Box 42045
   St. Petersburg, FL 33742-2045

For additional information about common account questions, please see the
following article in the Microsoft Knowledge Base:

   Q153806 FastTips: Accounts and Billing Questions & Answers

Additional query words: msnet msnetwork microsoft-net m.s.n.

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Keywords          : msnaccount kbtlc kbmsn kbfaq
Version           : WINDOWS:2.0,2.5
Platform          : WINDOWS
Issue type        : kbhowto

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Copyright Microsoft Corporation 1999.