DOCUMENT:Q172505  24-JUN-1998  [msnetwork]
TITLE   :Error Message: Rnaapp Caused an Invalid Page Fault on Rnaapp.exe
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - Microsoft Windows 95
 - The Microsoft Network versions 1.3, 2.0, 2.5
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive
one of the following error messages:

 - Rnaapp caused an invalid page fault on Rnaapp.exe.

 - Rnaapp caused an invalid page fault in module unknown.

CAUSE
=====

The Rnaapp.exe file in the Windows\System folder may be missing or damaged.

RESOLUTION
==========

To resolve this issue, use one of the following methods:

Method 1
--------

Extract a new copy of the Rnaapp.exe file from your original Windows 95
CD-ROM or disks to the Windows\System folder.

The Rnaapp.exe file is located in the Win95_10.cab cabinet file on the
Windows 95 CD-ROM, in the Win95_16.cab cabinet file on the Windows 95 OEM
Service Release 2 CD-ROM, in the Win95_11.cab cabinet file on disk 11 of
the Windows 95 DMF format disks, and in the Win95_17.cab cabinet file on
disk 17 of the Windows 95 non-DMF format disks.

NOTE: If you are prompted to overwrite an existing file, press Y, and then
press ENTER.

For information about using the Extract tool, type "extract" (without
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:

   ARTICLE-ID: Q129605
   TITLE     : How to Extract Original Compressed Windows Files

Method 2
--------

Delete the Rnaapp.exe file, and then remove and reinstall Dial-Up
Networking. To do so, use the following steps:

 1. Click Start, point to Find, and then click Files Or Folders.

 2. In the Named box, type "rnaapp.exe" (without quotation marks), and
    then click Find Now.

 3. Right-click the Rnaapp.exe file in the list of found files, and then
    click Delete.

 4. Close the Find: Files Named Rnaapp.exe window.

 5. Click Start, point to Settings, and then click Control Panel.

 6. Double-click Add/Remove Programs.

 7. On the Windows Setup tab, click Communications, and then click Details.

 8. Click the Dial-Up Networking check box to clear it.

 9. Click OK until you return to Windows.

10. Close the Control Panel window.

11. Restart the computer.

If you are using MSN 2.0 or earlier, use the following steps:

   1. Right-click the MSN icon on the desktop, and then click Connection
      Settings.

   2. Click Access Numbers, and then click OK.

   3. When you are prompted to configure your system to access the
      Internet, click Yes, and then click OK. Follow the instructions on
      the screen. You may be prompted for your Windows CD-ROM or disks.

   4. When you are prompted to restart the computer, click Yes.

If you are using MSN 2.5, use the following steps:

   1. Double-click the MSN icon on the desktop.

   2. When the Connection Manager dialog box opens, click Yes, and then
      click OK. Follow the instructions on the screen. You may be prompted
      for your Windows CD-ROM or disks.

   3. When you are prompted to restart the computer, click Yes.

MORE INFORMATION
================

If these methods do not resolve the issue, extract a new copy of the
Rasapi32.dll file from your original Windows 95 CD-ROM or disks to the
Windows\System folder.

The Rasapi32.dll file is located in the Win95_10.cab cabinet file on the
Windows 95 CD-ROM, in the Win95_16.cab cabinet file on the Windows 95 OEM
Service Release 2 CD-ROM, in the Win95_10.cab cabinet file on disk 10 of
the Windows 95 DMF format disks, and in the Win95_16.cab cabinet file on
disk 16 of the Windows 95 non-DMF format disks.

NOTE: If you are prompted to overwrite an existing file, press Y, and then
press ENTER.

Additional query words: 1.30 2.00 2.50 msnetwork microsoft-net m.s.n.
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Keywords          : kbenv kberrmsg msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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