DOCUMENT:Q172245  02-JUL-1998  [msnetwork]
TITLE   :Error Message: The Service Profile Is Damaged. Reinstall the...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5
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SYMPTOMS
========

When you attempt to run the Msn.cmp file, you may receive the following
error message:

   The service profile is damaged. Reinstall the service profile.

CAUSE
=====

This behavior can occur if the Msn.cmp file is damaged.

RESOLUTION
==========

To resolve this issue, reinstall the MSN, The Microsoft Network dialer. To
do so, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msn.cmp msn.cms" (without quotation marks),
   and then click Find Now.

3. In the list of found files, right-click each file, and then click
   Delete. Continue until the list of found files is empty.

4. Close the Find: Files Named Msn.cmp Msn.cms window, and then use the
   appropriate method:

For Windows 95
--------------

1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert
   Notification option is turned on, close the Welcome To MSN window that
   opens on the desktop.

2. Double-click My Computer.

3. Right-click the CD-ROM drive icon, and then click Explore.

4. Double-click the Msnsetup folder, double-click the Compnts folder, and
   then double-click the Msnsvc.exe file.

5. If you are prompted to restart the computer, click Yes.

For Windows 98
--------------

1. Insert the Windows 98 CD-ROM into the CD-ROM drive. If the Auto Insert
   Notification option is turned on, close the Microsoft Windows 98
   Welcome window that opens on the desktop.

2. Double-click My Computer.

3. Right-click the CD-ROM drive icon, and then click Explore.

4. Double-click the Win98 folder, double-click the Ols folder, and then
   double-click the Msn folder.

5. Double-click the Msnsetup folder, double-click the Compnts folder, and
   then double-click the Msnsvc.exe file.

6. If you are prompted to restart the computer, click Yes.

Additional query words: 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords          : kberrmsg msnconnect kbmsn 
Version           : WINDOWS:2.5
Platform          : WINDOWS
Issue type        : kbprb

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